How To Cancel Order In Nykaa? – If you are looking for an article where you will find on how to cancel an order on Nykaa, then this post will help you.
If you regret a recently made purchase, you can usually cancel the order and get your money back. There are some general steps for canceling online orders and getting your money back.
How Can You Cancel Order On Nykaa?
Step 1: Firstly, contact the Nykaa Customer Support team via email ([email protected]) within 15 business days of receiving the order.
Step 2: Provide them with your order ID details and request to return your order. Kindly email a picture of that product and the invoice for their reference.
Step 3: Their team will pick up that product within 2-4 business days. We will initiate the refund or replacement process only if the products are received in their original packaging with seals, labels, and barcodes intact.
How will you get refunded for the canceled orders, and how long will this process take?
In the event of cancellation before shipment, the Nykaa Team process the refund within 24-48 business hours of receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, they process the return once the products have been received and verified in our warehouse.
For payments made through credit/debit cards or net banking, the refund will be processed in the same account from which the payment was made within 24-48 business hours after receiving the products. It may take 2 to 3 additional business days for the amount to be reflected in your account.
They will initiate a bank transfer against the refund amount with the billing details for cash on delivery transactions. This process will be completed within 24-48 business hours after receiving the products and your bank details by email.
It will take an additional 2-3 business days for the amount to post to your account. In addition, they also offer the hassle-free refund option via Nykaa coupons, which can be used on future purchases.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- The product is damaged due to misuse / excessive use.
- Returned without original packaging, including price tags, labels, original packaging, gifts, and other accessories or if the original packaging is damaged.
- If the request is initiated after 15 business days from the delivery of the order
- The serial number is altered.
- Defective products that are not covered by the seller/manufacturer warranty
- The product is used or modified.
- Complimentary product provided by the brand
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